We strive to offer the lowest shipping rates and quickest shipping! If we get your order by 3pm CST - We'll get it out by 4pm!
We do not charge "Handling Fees" and we normally get all orders shipped the same day they were placed as long as the order was placed and paid for before 3pm CST and we have the items in stock. If the item is not in stock in our warehouse, our close proximity to the two largest Hobby Distributors in the country enable us to ship these items within 48 hours unless they are out of stock at the distributors, in which case, we will quickly let you know.
INTERNATIONAL ORDERS - Our standard shipping methods for International Orders is Parcel Post International and First Class International depending on size.
VERY MPORTANT - We have no control over how long it takes your items to clear customs and get delivered in your country. As you will be able to see by the tracking number we provide to you that we quickly shipped your order as promised, but unfortunately that is all we can do on our end. It normally takes 14 to 21 days for your package to arrive with these services, but can take longer if it is held up in Customs. If you would like a different shipping option, please contact us before paying for you items so we can adjust your total accordingly. Also, we do not adjust the declared value so please don't ask.
We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time and at a Great Price. If for any reason you are not satisfied with your order, we will be happy to accept returns within 7 days under the following guidelines
Returned merchandise must be in unused condition and in its original packaging!
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. The contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
Please contact us for a return authorization number before returning anything! Freight charges will not be refunded and the customer is responsible for item until it arrives safely back to our shop so shipping insurance is a great idea.
Returns sent COD will not be accepted.
Falcon Hobby Supply reserves the right to charge a 20% restocking fee on any merchandise returned for credit.
Refused or returned shipments in which Falcon Hobby Supply incurs additional shipping fees will be assessed on the return credit.